Cannot log out of an old account (that i deleted)

aivanb
aivanb
Community Member
in Families

Hello forum,

Recently i needed to erase my whole disk....
And I cannot access my 1Password Personal Account.

The file with key and data is synced in DROPBOX however whenever I try to install 1Password he will store my TEAM account and there is not such function of finding the key in DROPBOX.

Normally I would install 1P then create a new vault and retrieve the data from Dropbox.
However this is not possible now.

Any help?

1Password Version: Last version (6)
Extension Version: Not Provided
OS Version: MAC
Sync Type: Dropbox
Referrer: kb:undefined, ug:mac/multiple-vaults, kb:undefined, kb-search:can't log out

Comments

  • Pilar
    Pilar
    1Password Alumni

    Hi @aivanb

    I hope that your computer is in good shape after the full disk clean! I'm sorry for the confusion about how to use 1Password with accounts and local vaults at the same time. You need to go to Preferences in 1Password and then click on Advanced. If you enable the option "Allow creation of vaults outside 1Password accounts" you'll be able to have local vaults and sync your data with Dropbox as you always have!

    Please let us know how this goes for you you, if you bump into any problem, we're always here to help! :chuffed:

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