Dropbox sync problem in iOS 10 Developer Preview 2

kanelai
kanelai
Community Member
in iOS

I'm using Dropbox sync. It looks like changes made in the Mac version can be synced to Dropbox normally, but changes made in the iOS 10 Developer Preview 2 could not be synced to Dropbox, but it still shows the sync is successful.
The symptom is that, when I make changes (e.g. adding a new password) in iOS, Mac version could not see it, and Dropbox does not see the changed 1Password wallet file. But when I make changes in Mac, Dropbox sees the changed files, and 1Password in iOS sees those changes.

Anyone observes the same?

1Password Version: 6.3.1
Extension Version: Not Provided
OS Version: iOS 10 Developer Preview 2
Sync Type: Dropbox

Comments

  • Vee_AG
    Vee_AG
    1Password Alumni

    Hi @kanelai,

    Thanks for reaching out to us here about this sync issue. This is a bug we're aware of and working on now, and it affects users on iOS 9 as well. A temporary workaround we've identified is to quit 1Password from the app switcher, launch it again and unlock. This should allow Dropbox sync to work properly for a day or two before the problem reoccurs.

    If you wouldn't mind sending us a Diagnostics Report from your iOS device, this may help us in our bug hunt. If you do send the report, please include a link to this discussion in your email so we can connect the dots, and so you don't need to repeat yourself. :)

    Thanks very much! :+1:

    ref: OPI-3606

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