Unable to open attachments on iPhone

Megan

This discussion was created from comments split from: I am unable to open my secure notes on my iPhone 5 on 1Password to retrieve my passwords.

rlgst1

I have downloaded 1password on my Mac, iPhone and mini. I am able to open the attachments on Secure Notes on my Mac but not on my iPhone nor Mini. The 1password version on iPhone and mini is 6.4.2. I'm running OS X El Capitan Version 10.11.5. Not being able to open attachments on mobile devices is a real drag. Hope I'm doing something wrong. I have signed in without an account (Team or Family). Is that the problem?

Megan

Hi @rlgst1,

I’ve split your question into its very own thread, since the thread you commented on is a bit dated and might not be relevant to your particular issue. I hope you don’t mind. :)

Thanks so much for including your version information in your original post, it gives us a great place to get started!

You mention using 1Password without an account, that certainly shouldn’t cause a problem. However, I’m curious. Have you purchased the iOS Pro features? Viewing attachments on your mobile device is a Pro feature, so if you’re just using the free version of the iOS app, you won’t have access to those attachments.

rlgst1

Hi Megan, thank you for your prompt reply. You have answered my question. I didn't know I needed to upgrade to the Pro version on my mobile devices. The way I interpreted the application bio was that the syncing with the iMac would allow the opening of the attachments. Thanks again for the explanation.

rlgst1

Hi Megan, I purchased the Pro version on my mobile device and now it works great. Thanks

Pilar

Hi @rlgst1

On behalf of Megan, you're very welcome! I'm glad to hear that you got Pro features and that they are all you need. If there's anything else that we can help you with, we are always here for you! :chuffed: