One user's account is frozen?

WilliamMayor
WilliamMayor
Community Member
in Business and Teams

Hi,

I'm an admin for a 1password for teams account. One of my colleagues sent over a screenshot this morning of his account being frozen. Frozen accounts seem to be ones whose subscriptions have expired but we're all paid up. I have no problems accessing my account and no one else has contacted me about any issues.

Thanks for your help

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iOS
Sync Type: Not Provided

Comments

  • Pilar
    Pilar
    1Password Alumni

    Hi @WilliamMayor

    Thank you for contacting us about this issue, it sounds annoying and quite unique. We need some more details about this, but I wouldn't want to discuss sensible information on these forums, as they are public. Could you please send us an email to support@1password.com si we can get this sorted out with you over there? We'll get to the bottom of this in no time! :chuffed:

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