I can't sync my phone and computer. Please help.

gmlutz
gmlutz
Community Member
in iOS

I have an iPhone and PC at work. I can't get them to sync. Please help.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:I can't sync my phone and computer. Please help.

Comments

  • gmlutz
    gmlutz
    Community Member

    I can't sync my phone and computer. Please help.

  • Megan
    Megan
    1Password Alumni

    Hi @gmlutz,

    I'm so sorry to hear that you're having trouble getting things synced up! To better understand what’s happening and how to help you, please detail your 1Password setup:

    • What is the version number of 1Password that you have installed? (Please include all relevant computers and devices)

    Our Knowledgebase will help you find your 1Password version information:
    https://support.1password.com/check-app-version/

    • What is the version number of your operating system (for all computers and devices)?
    • Which method are you using to keep your 1Password vault(s) in sync between your devices and computers?

    The more information you can give us, the better and more quickly we’ll be able to assist you.

    If you haven't already taken a peek at our support pages, you can find our User Guides there, which will provide basic instructions on how to set up sync. If what you're seeing differs from what you're seeing in the User Guides, please let us know.

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