Help - Wife locked out of her account

blurp
blurp
Community Member
in Families

Hi, I have a very weird issue.
My wife can't access her family account anymore. Neither her password is accepted nor, whats even stranger, her Touch ID on her iPhone 6S to unlock 1Password.
I clould start the recovery though I'd like to know where is issue is exactly.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iOS 9
Sync Type: Not Provided

Comments

  • blurp
    blurp
    Community Member

    Okay, now its getting even stranger. After successfully logging in via webbrowser all of the sudden the login on the iphone is working again. I'm clueless.

  • khad
    khad
    1Password Alumni

    Hi @blurp,

    Thanks for taking the time to contact us. I'm sorry that you were having some trouble.

    Now that things appear to be resolved, it may not be prudent to essentially guess at what might have happened. With apologies to Tolstoy, "Happy setups are all alike; every unhappy setup is unhappy in its own way."

    Please do let us know if you run into trouble again. That will allow us to dig deeper and figure out where the problem lies. :+1:

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