Trial expired and account frozen?

mcooling
mcooling
Community Member
in Families

Hi there. I took a Family sub account in February and my 1Password has suddenly gone to 'Trial Expired'. When I have signed into my 1Password account, it is saying 'Account Frozen' and is asking me to take another sub. Can you help please?

Thanks, Marc

1Password Version: 6.3.1
Extension Version: 4.5.7.90
OS Version: macOS Sierra Beta
Sync Type: Dropbox

Comments

  • Ben
    Ben

    Hi Marc,

    Thanks for taking the time to write in about this difficulty.

    I checked both for any standalone product licenses and for 1Password Families and 1Password Teams subscriptions, but I don't see any of either for you. If you've made a payment could you please forward the details to us at support@1password.com? In your email please include a link to this thread ( https://discussions.agilebits.com/discussion/66839/ ). Once you've sent the email you should get a support ID back from BitBot. Please post that support ID here.

    Thanks!

    Ben

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