Lost Master Password on one device
I installed 1Password on my iPhone and then on my iPad both with the same Master Password. Later I changed the Master Password on my phone. Something went wrong and I have not remembered it correctly so can't sign in on my iPhone. I can still sign in on my iPad which recognises the original Master Password. I deleted and then reinstalled 1Password in my iPhone with the original password. I can log in now but if I try to access my vault on iCloud I'm asked for the lost password. I'm stuck!
Comments
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Thanks for taking the time to write in. I'm sorry to hear about the trouble. Please backup your 1Password data on the iPad:
Creating and restoring 1Password backups in iTunes (iOS)
Try turning off iCloud sync and erasing the data from iCloud. If you are not prompted to erase data from iCloud when disabling sync:
Open the 1Password > Settings tab and tap Advanced. Scroll to the bottom and tap Erase iCloud Data.
Then set up syncing again. I hope that helps!
Ben
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Hi Ben, thanks very much for your help. I got half way but didn't have time to complete the procedure - it's been a busy week. And it seems that my phone needs to be unlocked, which I couldn't deal with until today. So I'll get there in the end and let you know when it works!
BonnieReynell0 -
Hi Ben. All fixed now, I'm really pleased! Thanks again. BonnieReynell
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I'm glad to hear it's all fixed and back in place! On behalf of Ben you're very welcome! If there's anything else we can do for you please don't hesitate to ask! :chuffed:
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