new account won't open automatically with 1password. I have to type in the ID and password.

shirleywilliams47
shirleywilliams47
Community Member
in iOS

I tried to add a new credit card account and it won't open automatically with 1 password. However if I type in the ID and password exactly as it is in 1 password, it opens. When I click on the login in 1 password it says I have the incorrect info.

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @shirleywilliams47,

    I’m sorry to hear that you’re having trouble with 1Password. What you’re describing does sound a bit odd. Let’s see if we can figure out where things are getting tangled up.

    Does copying and pasting the password work?

    Do you perhaps have a space at the end or the beginning of your password stored in the item entry?

  • shirleywilliams47
    shirleywilliams47
    Community Member

    Thanks Megan. Copying and pasting didn't work either. So I edited it and re-entered the ID and password. And it worked. Don't know what the problem was, but it is fixed. Thanks for your support.

  • Ben
    Ben

    Excellent! Thanks for the update @shirleywilliams47!

    Ben

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