IOS stuck syncing Dropbox vault

ring076
ring076
Community Member
in iOS

Title says it all, sync status stays in a "syncing" loop and never says completed....deleted the 1password app on the iPhone, re-downloaded the app, app finds Dropbox vault just fine and does the same thing. Dropbox on the iPhone has the latest data (confirmed by making change on Mac app and file date/time gets updated in IOS. The 1Password app even appears to sync the latest data but when searching for anything its constantly "flickering".

Any ideas?

1Password Version: 6.4.3
Extension Version: Not Provided
OS Version: IOS
Sync Type: Dropbox

Comments

  • khad
    khad
    1Password Alumni
    edited July 2016

    Hi @ring076,

    Thanks for taking the time to contact us. I'm sorry you're having some trouble.

    I'd like to ask you to create a Diagnostics Report from your iOS device. Before you send the report, enable additional logging for Dropbox:

    1. Open and unlock 1Password.
    2. Tap Settings > Advanced > Diagnostics > Log Settings, and turn on Dropbox.
    3. Press the Home button to go to your Home screen.
    4. Open 1Password again and let it run in circles syncing with Dropbox for about 30 seconds or so.
    5. Tap Settings > Advanced > Diagnostics > Send Diagnostics.

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    ref: /KKV-41747-747

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