ios app launches with no password field to authenticate

freyman
freyman
Community Member
in iOS

I noticed for the first time today that 1Password on iOS launches without a way to login/authenticate. If I tap the screen randomly it will show the field to enter the master password but the Touch ID option is no longer available.

1Password Version: 6.4.3
Extension Version: Not Provided
OS Version: iOS 9.3.3
Sync Type: Dropbox
Referrer: forum-search:ios app launch with no password field to authenticate

Comments

  • freyman
    freyman
    Community Member

    Hopefully I've successfully attached a screenshot from my iPhone.

  • Ben
    Ben

    Hi @freyman

    Thanks for writing to us with this concern. That is quite strange! I'd like to ask you to create a Diagnostics Report from your iPhone:

    Sending Diagnostics Reports (iOS)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

  • freyman
    freyman
    Community Member

    @Ben

    Looks like I addressed the symptom. If this happens again I'll let you know.

    What did I do?
    I noticed that other applications were also having issues with the Touch ID authentication so I did a bit of internet searching for a solution. I saw a simple way that looked like it may resolve the issue and it has.

    I followed these instructions:
    Go to Settings -> Touch ID & Passcode -> Enter your Passcode. Then turn off iTunes & App Store. Reboot your iPhone

    I am now able to login to 1Password, and the other applications, using Touch ID.

    Since I am not experiencing the issue I am not going to generate a diag report. If you think it would still be helpful to you, please let me know and I'll get one to you.

    Hopefully this bug is addressed by Apple in the iOS 10 update.

    Best,
    Brian @freyman

  • Ben
    Ben

    Thanks Brian! If the issue reoccurs please feel free to send the report. :)

    Ben

This discussion has been closed.