Duplicates- but not duplicate entries

jonny_falafel

I have two vaults- one a primary (personal) and synced via wifi, one secondary (business) and synced via dropbox. Both vaults were created and updated in the Windows 1Password desktop app, and both are syncing to fully updated iOS devices.

The vault synced via wifi is fine, however the vault synced to my IPhone via dropbox shows duplicate "username/password" entries under each item. All items are "general accounts". I tried syncing this secondary vault via wifi to another iOS device and I do not see the duplicate username/password entries. The duplicates are not visibile when I open the vault on my Desktop app either- it is only when they are synced via Dropbox.

Am I doing something wrong or is this a bug that will be resolved soon?

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1Password Version: Desktop: V4
Extension Version: Not Provided
OS Version: Win 10/IOS 9.3.3
_Sync Type: Dropbox

Megan

Hi @jonny_falafel,

Would it be possible to see a screenshot of one of these entries with the duplicate data, just to make sure we’re on the same page? Feel free to create a new entry with fake details so that you’re not sharing personal information (or obscure the details themselves using a screenshot editor, if you have one handy). There are instructions on how to take a screenshot here. To include it in your reply, simply click the document button in the top of the comment field, and select the file you wish to share:

jonny_falafel

Here is the screenshot.

Megan

Hi @jonny_falafel,

Thanks for that screenshot! I’ve shown it to one of our Windows experts, and we’d like to take a closer look at your system to see if we can figure out where things are getting tangled up.

I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

• Sending Diagnostics Reports (iOS)
• Sending Diagnostics Reports (Windows)

Attach the Diagnostics Report(s) to an email message addressed to support+windows@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

jonny_falafel

I have uploaded two of the logs that will need to be uploaded. The final log will be uploaded later this afternoon.

[#CTZ-19621-249]

Megan

Hi @jonny_falafel,

We've received your Diagnostics Report - thanks for sending it in! I've updated the email thread with the necessary details from this forum discussion so that it is easier for our support team to get up to speed with the issue. Someone from the support team will get back to you as soon as possible with some further information. We'll keep the conversation going directly via email to avoid complicating things between here and there. :)

ref: CTZ-19621-249

jonny_falafel

Megan-
I submitted another log- unfortunately I did not have immediate access to the device. This log is for the iOS which is showing the duplicates (secondary vault- synced thru dropbox). The Windows log is the log from the device where data is being entered. The first iOS device log is from an iOS device which does not show duplicates (primary vault on device- synced thru WiFI).

Megan

Hi @jonny_falafel,

Thanks for those additional logs! You should hear from our team shortly. :)

AGKyle

@jonny_falafel

I've sent a second email to you. The first one was ~10 days ago when you first sent your diagnostic reports in. I would encourage you to check your spam folder in case it has ended up there. I've sent a second email with the same information in it just now.

Lets keep the discussion via email since that's most convenient from the standpoint of keeping information private and not having discussion spread across two mediums. If you haven't received the email do let us know here, but there are now two that have been sent, hopefully you'll have gotten at least one of those. :)

jonny_falafel

Thank you Kyle. You are correct- your email was caught in anti-spam. I have replied with answers to your question.

Megan

Hi @jonny_falafel,

I’m glad to hear that you’re finally connected with our team via email. We’ll keep the conversation going there to avoid confusion. :)