1 Password on iPhone no longer syncing - iPad is fine

markslomka
markslomka
Community Member
in iOS

My 1password is no longer syncing... Receiving keychain errors with Dropbox. Based on previous threads I deleted the app and downloaded it again. When setting up Dropbox it says, "One moment please" and never moves on from there. Help!!! I desperately need this app to work for my business! Thank you!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iOS 9.3.3
Sync Type: DropBox
Referrer: kb:undefined, kb-search:Error listing keychains

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @markslomka,

    I’m so sorry to hear that you’ve been having trouble getting 1Password synced up!

    Let’s see if we can figure out where things are getting tangled up:

    • Do you have the Dropbox app installed on your iPhone, or are you signing in to your Dropbox account on 1Password when prompted?
    • Have you checked your Wi-Fi/cellular data connection?
    • Do you have a lot of data in Dropbox?

    The more detail you can provide, the more quickly we’ll be able to help you get this straightened out. :)

  • markslomka
    markslomka
    Community Member

    Thanks for the note... I am not sure what you mean by a lot of data... How much is a lot? I have 2 vaults: one vault is less than a MB the other folder is around 5 MB... Yes I have the app installed and yes my connection is fine...

  • Megan
    Megan
    1Password Alumni

    Hi @markslomka,

    Thanks for the reply! Let’s take a closer look at your system to see if we can determine where things are getting tangled up.

    I'd like to ask you to create a Diagnostics Report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

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