New user unable to get started

garyrpd

I just signed up for a 30-day trial and -- I am stumped. I have no idea how to continue. I am using an iMac, and I have the 1Password icon, but I don't see where to go from there.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: OS X 10.11.15
Sync Type: Not Provided
Referrer: forum-search:I just signed up for a 30 day trial and -- I am stumped. I have no idea how to continue. Help

Ben

Hi @garyrpd,

Thanks for taking the time to write in.

Have you signed into your 1Password account from the Mac application? You can find instructions on that here:

Get started with 1Password

I hope that helps. Should you have any other questions or concerns, please feel free to ask.

Ben

clembone

I created an account via my Safari browser in order to use the family trial. I logged in and added, what I think is, a login to my bank account. I go to another tab and go to my bank sign in page. I type in the login. Nothing happens after that.

What should I be doing?

clembone

I right-click on the bank account login. A new window opens and I get:

Safari can’t open the specified address
Safari can’t open “onepassword4-extension://activate/Safari” because OS X doesn’t recognize internet addresses starting with “onepassword4-extension:”.

Megan

Hi @clembone,

Thanks so much for trying out 1Password Families! It sounds to me like so far you’re using 1Password via the web interface in Safari. Unfortunately it is not possible to fill using the web interface at this time.

What you’ll want to do is install the 1Password app and the browser extensions.

Does our Setup Guide help?

clembone

Hi Megan,

Yeah, I figured that out this morning. I downloaded the application to my computer and am now up and running.

Thanks

Ben

Thanks for the update, @clembone! Glad to hear you were able to get up and running.

Ben

clembone

I do have another question... When I log into an account, the application asks if I want 1Password to store the login info. I say yes. Realizing the current PW is weak, I change the password to a stronger one. When done, I still have the old login info in 1Password. Does it get updated, or do I have to move it to the trash and add the account to 1Password again?

Again, Thanks

khad

@clembone,

I wonder if you are saving a new item instead of updating the existing one. Try following the steps here and let me know if that produces better results:

Change your passwords and make them stronger