After upgrading to the new Sync via 1Password online account I have a vault I could not delete.

dramagold
dramagold
Community Member
in iOS

Hi there,
at my online account in 1 Password I have a new vault "Personal". This is, what I can see in my Desktop App also.
But... on my iPad and iPhone Apps I see 2 Vaults, called "Primary" and "Personal". How can I delete this "Primary" thing? It has the "old" Data" an I don't need it anymore, I just sync with the new "Personal".

Thanks for your help.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @dramagold,

    To remove the primary vault on your iOS device, you’ll need to reinstall the 1Password app. (We’re working on improving this for a future update, but for now, a reinstall is the way to go.) Before you do so, it’s important to make sure that everything that is in the primary vault is also safely stored in your personal vault, but once you’re certain of that, simply delete the app and reinstall.

    When you open 1Password for iOS for the first time, select the option to use with an account, sign in to your account, and you’re good to go!

    I hope this helps, but we’re here if you have any further questions or concerns. :)

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