forgot master password for online account

TreeOfMike
TreeOfMike
Community Member
in Mac

I just signed up for the 1Password online account. I was very careful to record my account key and then managed to totally forget the master password it generated for me. There is currently no data in the account, I don't need to access it, but my email address is being blocked from creating a new one because that first one already exists. I know I can't actually recover my master password. Is there some way that account can be cleared so that my email address is free to create a new account?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • khad
    khad
    1Password Alumni

    Hi @TreeOfMike,

    Thanks for taking the time to contact us. I'm sorry you're having some trouble.

    Please email us from the email address you used to create the account with your request: support@1password.com

    We'll get it sorted out for you. :+1:

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