Damaged app

sanfairyanne · August 2016

When I try to open One Password I am told it is damaged and I should download it again from the App store. If I do this will all the data be lost?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: 10.11.6
Sync Type: iCloud

danco · August 2016

No. The data is separate from the program. But just delete in the ordinary way, don't use an app cleaner as they tend to remove everything including the data.

khad · August 2016

Hi @sanfairyanne,

Thanks for taking the time to contact us. I'm sorry you're having some trouble.

Your data is safe.

Please follow the steps in our support article here:

Damaged app

Comments

If you see the message "1Password is damaged and can't be opened"