iPhone Out of sync

ethomp

I have 1Password for Families, but before that, I have been a long time Dropbox sync user.

My primary vault is still on Dropbox. Actually, I have 3 vaults that aren't on Families.

I noticed recently that my iPhone vaults aren't syncing to Dropbox while the iPad and Mac clients still do. Under sync on the iPhone, there's the option to setup sync. Under Sync with Dropbox, my Dropbox account is listed, and my vaults are selected and grayed out. Selecting a vault returns a message that the vault already exists on the iPhone.

I've tried removing the Dropbox app but not removing the Dropbox account from 1Password because it says it'll remove cached info and I know there are items created on the iPhone that haven't been synced.

How can I make sure I don't lose any items from the iPhone and get Dropbox sync working again?

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1Password Version: 6.4.3 / 1Password 6 Version 6.5.BETA-13 (650013) A
Extension Version: 4.5.9.1
OS Version: iOS 9.3.4 / 10.11.6
Sync Type: Dropbox / Families

Ben

Hi @ethomp,

Thanks for taking the time to write in. I'd like to ask you to create some Diagnostics Reports, one from your non-working iPhone and one from your working iPad:

• Sending Diagnostics Reports (iOS)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Ben

ethomp

Thanks, Ben. BitBot tells me the ID is TWR-44552-154.

And apparently the second log created another ID, [#DBJ-89343-779].

Pilar

Hi @ethomp

We have received your Diagnostics Reports. Someone will be in touch with you soon, we'll continue the conversation over email :chuffed:

ref: TWR-44552-154