Empty vault

gen035
gen035
Community Member
in Mac

I just installed 1Password on a new computer, I keep the data in Dropbox. My problem is that the vaults are empty. The path to the file is fine.

1Password Version: 6.3.1
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Dropbox
Referrer: forum-search:empty

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @gen035,

    I’m sorry to hear that you’re having trouble getting set up with 1Password. If you’re setting up a new computer, there’s a chance that there’s a lot of files that Dropbox has to download. Does the Dropbox icon in your menu bar have a spinning wheel icon to indicate that it is currently syncing?

    Now, I’d also like to confirm where you are in the setup process with 1Password. You mention that the path to the file is fine. Does this mean that you’ve added each vault to 1Password?

  • gen035
    gen035
    Community Member

    Dropbox is done syncing, and yes, I added my two vaults, it says "Last synced: 15 minutes ago"

  • Megan
    Megan
    1Password Alumni

    Hi @gen035,

    Thanks for confirming that. Could you tell me a bit more about your 1Password ecosystem? How many other devices are you currently using 1Password on? Can you access your 1Password database there?

  • gen035
    gen035
    Community Member

    2 computers and 2 mobile devices, when I open it on IOS, I see "Remote 1Password information has been replaced with new data. Syncing with Dropbox has been disabled. 1Password encountered a problem". On computer1, everything is still there.

  • Megan
    Megan
    1Password Alumni

    Hi @gen035,

    Ok. Let’s take a closer look at your system to see if we can determine where things are getting tangled up.

    I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

  • gen035
    gen035
    Community Member

    URL-57371-433 (ios)

  • gen035
    gen035
    Community Member

    MKZ-34589-763

  • Megan
    Megan
    1Password Alumni

    Hi @gen035,

    We've received your Diagnostics Report - thanks for sending it in! I've updated the email thread with the necessary details from this forum discussion so that it is easier for our support team to get up to speed with the issue. Someone from the support team will get back to you as soon as possible with some further information. We'll keep the conversation going directly via email to avoid complicating things between here and there. :)

    ref: URL-57371-433

This discussion has been closed.