Creating new vault in individual account

rlgleason51

I just subscribed to the individual account. I successfully moved my data from primary to personal vault. However, when I tried to create another vault in my individual account, that option is greyed.

How can I create a new vault in my individual account?

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1Password Version: 6.3.2
Extension Version: Not Provided
OS Version: 10.11.6
Sync Type: Not Provided

Jacob

Greetings @rlgleason51! Thanks for signing up. :) I'm not sure quite why the option is greyed out for you. Could you try signing in from a different browser and see if that changes its behavior? This is what it should look like:

If it doesn't work in another browser, let us know.

rlgleason51

Thanks. It was grayed out in the app. I subsequently found it in the browser.

Jacob

@rlgleason51 Aha. We're working on adding it to the app for accounts soon. Right now it's only available on 1Password.com as you noticed. Glad that's all sorted out :)

eyjenkins

Must my new device have access to data (internet) in order to transfer to a new device? Also, I am unable to create a vault where my current data is stored. I was previously using an unsubscribed account and now I am moving to a subscribed account. What must I do to move the data in this case?

john_m

Hi @eyjenkins! I see you're in contact with our support team via email, so we'll follow up with all your questions related to your setup there! :+1:
ref: VKA-64591-226

eyjenkins

Okay. Standing by.

Frank

Hi @eyjenkins - I just re-sent my previous reply back over to you. Keep us posted over here if you don't receive it. Double check your spam folder, sometimes it gets stuck there.

ref: VKA-64591-226

eyjenkins

I just sent a response back to you.

Frank

Thank you eyjenkins - I received you email so let's continue the conversation there. Talk to you soon!