When opening on iPhone, message tells to open program on my mac first...? Is this normal ??

nevadaharv
nevadaharv
Community Member
in iOS

When opening on iPhone, message tells to open program on my mac first...? Is this normal ??

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Referrer: forum-search:When opening on iPhone, message tells to open program on my mac first...? Is this normal ??

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @nevadaharv,

    Are you syncing your iPhone using Wi-Fi? If so, 1Password on your Mac must be unlocked in order for the sync to happen, which could be why you’re prompted so.

  • nevadaharv
    nevadaharv
    Community Member

    Thanks for the reply.
    If I am away from my Mac and try to open 1password on my phone , then I can't do this open 1password? The Mac can be unlocked when using it but locks when not in use per settings. Am i doing something wrong?

  • Ben
    Ben

    Yep -- that is the expected behavior when using Wi-Fi / WLAN syncing. The Mac must be unlocked when you launch 1Password on iOS or you'll get that message.

    If that is not how you're set up to operate you may want to investigate an alternative sync method:

    How to sync your 1Password data

    Thanks!

    Ben

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