can't login on iOS

TM30829
TM30829
Community Member

I have installed 1Password on my computer and would like to sync the account with my iOS on my iPhone. However, the screen that comes up only gives me "team login info" and when I scan the QR code -- it says my code must start with A3-FW33QD for my e-mail.

When I try to go in and sync with my dropbox or another way, there isn't a way from my computer 1Password to download a file so I can sync it. I would like to enjoy the program to be sure I want to pay for it, but so far frustrated.

Thanks.

Even deleted app and started over, but nothing.


1Password Version: 6
Extension Version: Not Provided
OS Version: Windows 10 & iOS
Sync Type: Not Provided

Comments

  • Hi @TM30829,

    Thanks for taking the time to write in.

    There are two ways to use 1Password:

    1) With the 1Password.com subscription services (1Password, 1Password Families, and 1Password Teams).
    2) Without the service -- as standalone app(s).

    It sounds like you're currently using option #1, as you have a 1Password account under the email address you registered here on the forums with. But it also sounds like you may be trying to set up the app as if you had option #2 (which uses Dropbox sync).

    Please see this guide, under the iOS header:

    https://support.1password.com/migrate-1password-account/#set-up-the-apps-and-import-your-data

    It'll be very handy to have your Emergency Kit handy when setting this up (you did print that, right? :) ). Stop when you get to the part about importing data -- that will only apply if you've already saved data into a non-account vault.

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

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