how to I speak to a team member for support

cookie_ashton
cookie_ashton
Community Member
in iOS

I lost my master password for my iPhone app....no account, no key, no nothing. Read that I had to have an account to be able to retrieve or reset a new master password. I have done that and the new password does not work on my existing iPhone. What now? Would be helpful to speak to someone

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:how to I speak to a team member for support

Comments

  • Ben
    Ben
    edited August 2016

    Hi @cookie_ashton,

    Without your Master Password your 1Password data cannot be unlocked. While it is true that there is a recovery option for 1Password accounts your data would've had to have been stored in such an account prior to you losing access, and you'd have needed to specify another individual as an organizer / administrator in order for them to assist you with recovery (i.e. you cannot enable this retroactively).

    Please see this guide:

    Change or recover your Master Password

    p.s. I've deleted your duplicate posts. Please refrain from posting the same issue multiple times. It just slows down the support process for everyone. We make every effort to respond to all inquiries within 24 hours. Thanks! :)

    Ben

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