I just lost my app on my iphone that had ALL the passwords in it. How do I do to recover it??

Kristinawilliams
Kristinawilliams
Community Member
in iOS

My iPhone was updating and put the 1password app on hold. I then went to get it back (went into app store to purchased apps and just pressed the cloud to download to the phone again). This put a NEW 1password on my phone and seems to have deleted my old one, i.e. ALL my passwords are now gone!! Help

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Referrer: forum-search:I just lost my app on my iphone that had ALL the passwords in it. How do I do to recover it??

Comments

  • Kristinawilliams
    Kristinawilliams
    Community Member

    I am currently not really impressed by angile bits. I purchased this app so that my passwords would be safe. Now I have lost them all.I really want to get in touch with a customer service person that can help me...

  • Kristinawilliams
    Kristinawilliams
    Community Member

    Hello!?? Anyone??

  • Megan
    Megan
    1Password Alumni

    Hi @Kristinawilliams,

    I would like to apologize for the delay in responding to you here. We’ve had a bit of a busy time over the last few days, but we’re doing the best we can to get back to our usual snappy responses. I’ll do all I can to help you get this sorted just as soon as possible. First, I’ll need to know a bit more detail about your situation:

    1. Were you previously using Dropbox or iCloud to sync your data off your device?
    2. Do you currently use 1Password on any devices other than your iPhone?
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