Need refund. My account is frozen even tho I paid for 1password for mac

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Lindsaygun
Lindsaygun
Community Member

Need refund. My account is frozen even tho I paid for 1password for mac


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:My account is frozen but I purchased a 1password for Mac. Need to get refund.

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  • khad
    khad
    1Password Alumni
    edited August 2016
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    Hi @Lindsaygun,

    Thanks for taking the time to contact us. I'm sorry for the confusion.

    It looks like you are using a 1Password.com account which requires a subscription plan. But your subscription is not active.

    However, it also appears that you purchased a standalone license.

    You don't need to purchase a standalone license if you have an active subscription. I'm happy to refund your purchase of the standalone license if you would rather go with the subscription. Not sure? Read on for the differences:

    Why a 1Password subscription?

    Earlier this year, we released two amazing new services: 1Password Families and 1Password Teams. Both rely on our new hosted platform to bring awesome new features that weren’t possible when 1Password was just a standalone app. We had countless folks asking for an individual plan, so they could also enjoy these benefits as well. Now you can sign up for the 1Password plan that suits you best: individual, family, or team.

    It's easier to manage a single subscription than to keep track of separate licenses across different platforms and version upgrades. The subscription model also allows us to build in features and services that wouldn't be feasible in the standalone apps.

    If you have a 1Password subscription:

    • Get all the 1Password apps for free. No matter which plan you choose, you'll get the latest versions of all the 1Password apps:

      • Access your data even when you're offline.
      • Pro features are included on mobile devices.
      • Future upgrades are included for free.
    • Share and sync without a third-party sync service. With a 1Password account, there's no complicated sync setup. Simply sign in to your account on a new device, and you're ready to go.

    • Restore previous versions of items. If you accidentally changed or deleted an item, you can restore it.
    • Back up your data without lifting a finger. If your device is lost or damaged, sign in to your account on a new device. All your passwords and items will be there.
    • View and edit your data on 1Password.com. You’ll also have online access to your data even if you're away from your main devices.
    • Brand new multi-factor security model. The security of your 1Password accounts is fortified by an Account Key. The Master Password alone is not enough to decrypt your data.
    • Access your data even if you stop paying. Your data is yours. Even if you ever cancel your subscription, you can view and export your data.

    You can invite people to your account at any time, and upgrade it to a family or team plan. Share with your spouse at home or teammates at work. If you have a family or team plan:

    • New vaults automatically show up for family and team members. When you add people to a new vault, they don’t need to do anything to begin using it right away.
    • Set permissions for each person on each vault. Some people only need read-only access to a vault, for example.
    • Help family or team members if they forget their Master Passwords. We've always prided ourselves on our security model which has no back door. While we still can’t recover anyone’s accounts, you can now recover accounts for your family and team members.

    What about standalone licenses?

    We think the above benefits are pretty substantial. However, some folks prefer to purchase a standalone license. We totally get that. We continue to sell the 1Password apps without a subscription plan. We're even updating them with features and fixes that everyone benefits from — with or without a 1Password account.

    If you purchase a 1Password standalone license instead of a subscription:

    • Get updates for the version your purchased. For example, if you buy now, you’ll get all updates to 1Password 6 for Mac. Future versions might be a paid upgrade.
    • Pro features available on mobile devices as a separate purchase. Learn more about the Pro features on iOS and Android.
    • Sync your data yourself. Use iCloud, Dropbox, or the WLAN server on your local network. Learn more about the different sync options.

    Regardless of which option you choose, you’ll get the same helpful, one-on-one support from us. :)

    If you have any additional questions, don’t hesitate to let us know.

  • Lindsaygun
    Lindsaygun
    Community Member
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    Yes... Please refund my purchase. I don't want the standalone license.

  • khad
    khad
    1Password Alumni
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    @Lindsaygun,

    No problem at all. I've refunded your purchase of the standalone license. You should see the $64.99 back in your account in the next few days. :)

    To activate your subscription:

    1. Sign in to your account on 1Password.com.
    2. Click your account name in the top right and choose Billing.
    3. Click "Add a Credit Card".

    Let me know how it goes. :+1:

This discussion has been closed.