Account still frozen after purchase

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yanfosec
yanfosec
Community Member
in Mac

I purchased the software, but my account is still frozen. I may have purchased a stand-alone license (would be helpful if the software would have directed me to the correct purchase option), and need it refunded, so that I can re-subscribe online.

1Password Version: 6
Extension Version: Not Provided
OS Version: OSX
Sync Type: Cloud

Comments

  • khad
    khad
    1Password Alumni
    Options

    Sincere apologies for the trouble, @yanfosec. I've refunded your standalone license. You should see the funds in a few days.

    To activate your subscription:

    1. Sign in to your account on 1Password.com.
    2. Click your account name in the top right and choose Billing.
    3. Click "Add a Credit Card".

    If we can be of further assistance, please let us know. We are always here to help. :)

This discussion has been closed.