signup for family account

kpro
kpro
Community Member
in Families

I've tried to sign up for a new family account three times today, but I haven't received the email to set it up. Is it possible that because I had a 1Password 3 family license something is goofy with my email in your system? Any help would be appreciated.

Thanks,
Ben

1Password Version: 3
Extension Version: Not Provided
OS Version: OS X 10.11.6
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi Ben ( @kpro ),

    The systems for licenses and subscriptions are totally separate, so I can't imagine your existing license having any effect. Could you please drop us an email to support@1password.com from the email address you are having trouble registering so we can investigate further?

    Please include this link in your email: https://discussions.agilebits.com/discussion/68517

    Once you've sent the message you should get an automated reply from BitBot back (if you do not then please check your spam filter). That message will contain a Support ID. Please post that here.

    Thanks!

    Ben

  • kpro
    kpro
    Community Member

    From BitBot: support ID is [#CEK-34267-115].

  • Ben
    Ben

    Thanks Ben. We received your email and I'm going to ask our operations team to investigate. We'll continue the conversation by email. :)

    Ben

    ref: CEK-34267-115

This discussion has been closed.