Invites not being received (1Password for Teams)

DaveSt

I have sent two invites for 1Password for Teams, both have not been received. The invites are not in the Spam folder, any ideas?

---

1Password Version: 6
Extension Version: Not Provided
OS Version: Windows 7
Sync Type: Not Provided

Jacob

Hi @DaveSt! Sorry about that. It looks like Symantec Cloud is bouncing the emails. Could you please add 1password@agilebits.com to your whitelist?

Approved and Blocked Senders in Email Security.cloud AntiSpam - Symantec Support

Let us know how that goes! :)

DaveSt

Thanks for the quick response!

Jacob

@DaveSt No problem at all. :) Did you get things sorted out? I see one of the invites has been accepted and the other is pending.

broddey

I'm having the same issue - invite sent to two different email accounts for the same person and neither have been received. They don't use Symantec.

Jacob

@broddey I'd be happy to look into that. I'm going to email you about this since it's regarding your account details, and we'll keep the conversation going there. Talk to you soon!

ref: YXY-29819-299