Keep getting random "We're having trouble logging into your account." message

Ilya Voloshin

Ever since I upgraded to Family plan my iOS client keeps getting this error message where I have to enter the Master Password. Once I do, it continues to work correctly.

Under security I have the following set up:

Lock on Exit - Off
Auto-Lock - 1 hour
Touch ID - On

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1Password Version: 6.4.4
Extension Version: Not Provided
OS Version: iOS 10 latest beta (5?)
Sync Type: Family

Ben

Hi @Ilya Voloshin

Could you please check and see what you have set in 1Password > Settings > Advanced > Security for the "Require Master Password" setting?

Also, you mentioned getting an error message. What, exactly, is that message, please?

Thanks!

Ben

Ilya Voloshin

Require Master Password is set to "Never". Error message below happens at least once a day.

Ben

Thanks!

I see a note in a recent beta changelog:

Fixed an issue that could cause unnecessary reauthentication requests to be sent for 1Password.com accounts.

It seems perhaps you are being bitten by the bug that change fixes. It is currently fixed in beta so if all goes well with testing hopefully it'll be in our next update. My apologies for the inconvenience!

Ben

Ilya Voloshin

Okay, thanks.

Ben

You're most welcome. If we can be of further assistance, please don't hesitate to contact us.

Ben