Account suspended

Jacob
Jacob
in Families
This discussion was created from comments split from: 30-day versus 6-month trial for 1Password Individual.

Comments

  • PhoenixDown
    PhoenixDown
    Community Member

    When I try to save a password,1pass is telling me that my account was suspended. I only ever used the trial on my Mac

  • Jacob
    Jacob

    Hi @PhoenixDown! Sorry about that. I just checked and your account still has an active trial. Where do you see the message about it being suspended or expired?

  • PhoenixDown
    PhoenixDown
    Community Member

    Okay looks like its working now. Before when saving a password, 1pass - in the browser icon thing when I clicked it - said account suspended.

  • Pilar
    Pilar
    1Password Alumni

    Hi @PhoenixDown

    Thanks for letting us know that you're account is working again. I hope that you're all set now, but If something like this ever happens again, please let us know so we can investigate further. :chuffed:

This discussion has been closed.