change master password iOS not possible?

ExtraLarge
ExtraLarge
Community Member
in iOS

Hi there,

Just switched over to 1Password account. I use the touch ID to unlock, however I like to have the master password identical to those on my Macs (for back-up if touch ID doesn't work). The option change master password is greyed out though and not accessible. It doesn't help if I switch off the touch ID.

Another question: is it possible to delete alle the vaults except the personal vault? It worked ok in the mac version, but in the iOS version it doen's seem possible?

Regards,

Enrico

1Password Version: 6.3.2
Extension Version: Not Provided
OS Version: 10.11.6
Sync Type: 1 Password account

Comments

  • Pilar
    Pilar
    1Password Alumni

    Hi @ExtraLarge

    I'm sorry to hear that you've bumped into some trouble setting up 1Password. I think the easiest way to solve all the issues is to just delete 1Password from you phone and download it again. Set up the account directly as first option. This will take care of both, the wrong Master Password (you'll only need the one for your account now) and the extra local vault.

    Please let us know how this all goes for you. If you have any other question, please don't hesitate to ask :chuffed:

  • ExtraLarge
    ExtraLarge
    Community Member

    Yes, that did the trick. Thx! Just a fresh install on iOS :)

  • Ben
    Ben

    Excellent. Thanks for the update! If there is anything else we can do, please don't hesitate to contact us.

    Ben

This discussion has been closed.