1Password won't sync between Mac and iOS, using either Dropbox or iCloud

lilyf

I've recently realized that my 1Password account hasn't synced newly added logins for the past 3 months or so. I sync through iCloud, but I have tried disconnecting and reconnecting, as well as syncing through Dropbox, and it doesn't work. 1Password says it syncs successfully, but logins I have added to Mac remain on Mac, and on iOS remain on iOS. My versions are current in both, and both are signed into the same iCloud account.

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1Password Version: 6.4.4 on iOS, 6.3.2 on Mac
Extension Version: Not Provided
OS Version: OS X 10.11.6
Sync Type: iCloud

Ben

Hi @lilyf,

I'm sorry to hear about the trouble getting your 1Password data to sync. I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

• Sending Diagnostics Reports (Mac)
• Sending Diagnostics Reports (iOS)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Ben

lilyf

Hi Ben, thanks so much. I'll do that ASAP!

lilyf

@ben, my support ID is #PKF-34474-823. thank you!

teasip

Same here. Won't sync via iCloud between iOS and El Capitan. One login discrepancy between the two devices and when I select sync on desktop version it is hanging up on "Loading iCloud information".

Pilar

Hi @lilyf

we have received your Diagnostics Report, I see that Andrew has answered you ever there, we'll continue the conversation over email :chuffed:

Hi @teasip,

Could you please try rebooting both your devices and see if it helps? If it doesn't, can you please send us a Diagnostics Report too so we can take a look at it? :chuffed:

ref: PKF-34474-823

teasip

Sync'd right up with Dropbox this morning without any modifications to accounts. May give iCloud another chance down the road. It had been syncing fine since switched to Dropbox several months back.

Pilar

Hi @teasip

If I understand correctly you are now syncing with Dropbox instead and it's working? If this is the case then that's great news, if it's now then please give us some more details about what's going on so we can help you get your devices all in sync! :chuffed:

teasip

You are correct. No idea as to why iCloud stopped but Dropbox is working fine and pulled two missing logins off MBP onto iPhone 6Plus.

Pilar

Hi @teasip

that's great! I hope that everything goes well from now on for you, but if you bump into any trouble, you know where to find us ;)