Why am I being asked to pay £77.99 for 1Password6 when I was told it was a free upgrade?

Ginzoi
Ginzoi
Community Member
in Mac

I have 1Password on iPads, iphone and MacBookPro and have been a user for several years. This morning on my MBP it says "trial expired" and asks me to pay £77.99 for 1Password6. I understood this was a free upgrade for existing users.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Pilar
    Pilar
    1Password Alumni
    edited September 2016

    Hi @Ginzoi

    It looks like you got the upgrade, but you didn't apply your license. I've resent you your license to your email, you just need to download it from there and 1Password will do the rest :chuffed: In case there's any doubt about it, this article will help you sort it out: https://support.1password.com/trial-expired/#if-you-purchased-1password-from-the-agilebits-store

    Please let us know if this works well and you can go back to using the latest version of 1Password!

  • Ginzoi
    Ginzoi
    Community Member

    Thanks for your speedy response, Pilar. I have downloaded the license as you suggest.

  • Drew_AG
    Drew_AG
    1Password Alumni

    On behalf of Pilar, you're very welcome! I'm glad that was helpful for you.

    Hopefully you're all set now, but if you need anything else, just let us know. We're here for you! :)

This discussion has been closed.