Microsoft Edge is slow/crashing with large vault on 1password.com

emilr
emilr
Community Member
in Business and Teams

We have a large vault with 1600 items, and accessing that vault with Microsoft Edge is not working for us. It's appears to be so slow that it crashes.

What I have read in the forum is that the browser doesn't support native PBKDF2. Any hopes for supporting large vaults for Edge?

Best regards
Emil

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:undefined, kb-search:microsoft edge

Comments

  • Jacob
    Jacob

    Hi @emilr! Sorry for the trouble. This sounds like a front-end issue in the browser itself, so I'd like to get a bit more information from your system. Could you please send us the console log from when you attempt to access that vault? To access the console, click the ... menu in the top right of the Edge window and choose F12 Developer Tools and select the Console tab. To send the whole log to us, right-click a portion of it and choose Copy All. Email the log to support@1password.com then post back here with the BitBot confirmation number you receive so we can connect both threads and get back to you quickly. :) Thanks and talk to you soon!

  • emilr
    emilr
    Community Member

    Hi @Jacob

    Thanks!

    The BitBot confirmation is #LSE-64764-388

    Best regards
    Emil

  • Jacob
    Jacob

    Perfect. We'll get back to you as soon as we have a look. :)

    ref: LSE-64764-388

This discussion has been closed.