Demo vault cannot be deleted

zakhooi
zakhooi
Community Member
in iOS

Hi,
On iOS I accidentally installed a demo vault.
Afterwards I loaded 2 vaults from dropbox.
Finally I wanted to get rid of the demo vault but when I try to delete it the app hangs and after a minute crashes leaving the demo vault existing.
My question is: How to delete the demo vaul successfully and leaving the other two vaults intact?

1Password Version: 6.4.4
Extension Version: Not Provided
OS Version: iOS 9 and iOS 10
Sync Type: Dropbox

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @zakhooi,

    Sorry to hear you're having difficulty deleting the demo vault! I'm sure we can help figure this out.

    Normally, you should be able to remove a secondary vault by following these steps:

    • On your iOS device, open 1Password and go to Settings > Vaults > Demo.
    • Tap Remove Vault.
    • Confirm you want to remove the vault.

    Is that the point at which the app hangs and eventually crashes? If so, please try restarting your iOS device (hold down the power button for a few seconds and "slide to power off", then turn it back on again). Once it restarts, try again to see if you're able to remove that demo vault.

    Please let us know how it goes, and if it's still a problem, we'll continue from there. Thanks! :)

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