I tried to login to 1P today and all my information is gone. It gave me an option for version 3 or 4 and asked for me to login. I tried to use my login info and it says I don't have an account. I only use the local network; we do not save the passwords online. Where did all of my information go? I can't find the vaults in my dropbox. How do I find that? I've searched and nothing is labeled "vault."
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Please provide a phone number to call support. This is a huge problem.
Hi @JayR! Sorry for the trouble. I'll need a bit more information to help you with the issue:
In Dropbox, your vault will be named something like
1Password.opvault. Instead of searching, try looking for an Apps folder and 1Password within that. :)
To clear up the confusion about an account, you purchased a license and that doesn't include an account. Learn more about the difference between a 1Password subscription and a standalone license.