My email address is correct. My key code is correct. My log in address is correct. Can't log in.

wintergray

Im trying to log in to a new account. (24 hrs old) I'm using the correct email address, the correct key code and the correct log in address. I get a " wrong log in address" message. The log in address I'm using is my.1password.com Thanks

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Jacob

Hi @wintergray! Sorry for the trouble. It looks like your account is in the Pending state, which is strange for an individual account. Could you send us an email at support@1password.com with some details about what you used to sign up so we can look into what's happening?

In the meantime, you should be able to sign up again. :)

wintergray

Thanks

Jacob

No problem. Please post back here with the BitBot confirmation number you receive when you get a chance to email us. We can get back to you a bit quicker since we connect the two threads. :)

malik030

Hi,
I have the same problem, see [#JMC-47315-597]. And I changed nothing. No login possible. Please fix.
Greetings

AGAlumB

@malik030: Sorry for the trouble! I see that we've received your email, so we can continue the conversation there. We'll take a look and get back to you shortly! :)

ref: JMC-47315-597