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Lost my Account Key..

BrentcomBrentcom
Community Member
in Memberships

Can you please assist me? I lost my account key. I have a paid subscription with this account.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: WLAN

Comments

  • BenBen

    Team Member

    Hi @Brentcom,

    Thanks for taking the time to write in.

    Did you print your emergency kit during the setup process, as recommended? Your emergency kit should provide all of the information you need to login:

    1Password Emergency Kit

    If not, do you have any devices that are still logged into your 1Password Account?

    Ben

  • BrentcomBrentcom
    Community Member

    Hi Ben, Unfortunately I have lost the Kit. I reformatted my HDD yesterday as well. My iOS APP still has all the password information

  • BrentcomBrentcom
    Community Member

    I can create a new account. Can you transfer my subscription to it?

  • BrentcomBrentcom
    Community Member

    Hello?

  • BenBen

    Team Member
    edited September 2016

    Hi @Brentcom,

    Hello?

    This is not a live chat. They are public discussion forums. As such the communication is not instant.

    If you can please drop us an email to [email protected] from the account holder's email address we'll see what we can arrange as far as transferring your subscription.

    Please also include this link in your email message to us: https://discussions.agilebits.com/discussion/69126/lost-my-account-key/p1

    Thanks!

    Ben

    ref: NNQ-47181-412

This discussion has been closed.