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Frozen account not unlocking.

MichaelPierce
MichaelPierce
Community Member
in Memberships

My family trial ended today. I opened the 1password 6 for Mac application and completed my annual subscription and received a notification email and license key. The application shows the new license has been applied but my account remains frozen. :(

1Password Version: 6.3.2
Extension Version: 4.5.9.90
OS Version: MacOS 10.12 Beta
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi @MichaelPierce,

    Sorry about the confusion. It sounds like you purchased a license instead of a subscription. I've gone ahead and refunded that for you. You can purchase a subscription here:

    https://www.1password.com/

    Unfortunately we don't have the ability to subscribe from within the app available yet.

    Ben

  • MichaelPierce
    MichaelPierce
    Community Member

    Fixed. Thank you.

  • AGAlumB
    AGAlumB
    1Password Alumni

    Excellent! Thanks for the update. On behalf of Ben, you are most welcome! It sounds like you should be all set, but don't hesitate to reach out if we can be of further assistance. We're here for you! :)

  • esrussell
    esrussell
    Community Member

    I am having the exact same problem as the original post. Can you please help?

  • Ben
    Ben
    edited November 2016

    @esrussell

    Certainly. I've refunded your license purchase so you can subscribe instead. :)

    Ben

    ref: BO 1006030

This discussion has been closed.