Email doesn't match account key
Hello.
I'm trying to log onto my 1Password account, and it keeps saying my email address doesn't match my account key. I have my emergency kit open, and I keep using the email shown with the account key shown and it keep saying they do not match..
Any suggestions?
1Password Version: 6.32
Extension Version: Not Provided
OS Version: OS X 10.11.16
Sync Type: iCloud
Comments
-
Hi ! Same problem here !
Didn't change a sing in the last few days, and it appeared since september 17th. It says that my account key should start another way for this mail address, but as up there, I used my emergency kit and I can assure you that all the informations used are correct.
I still can use the app though, but it doesn't sync between devices anymore.
Took some screenshots to help you figure it out.Cheers
0 -
Hi @brandonblasko! Sorry for the trouble. Where are you trying to sign in to your account? I see you've signed in from Safari, your iPhone, and your MacBook Pro. I also see you converted your account at one point, which could be causing this issue. Your sign-in address with an individual account is
my.1password.com. Try using that to sign in instead of your old family/team domain. :)0 -
Howdy @valentincoindreau! Thanks for the detailed post. I appreciate the screenshots as well. I noticed that you also converted from a family to individual account, so I'd recommend doing the same thing I recommended to the author of this thread. You may need to sign out and back in for this to work properly within the apps.
0 -
Worked like a charm, thanks a lot !
Have a nice day0 -
Glad to hear it. :) You too!
0
