iPhone 7 problem

cmont75
cmont75
Community Member

Upgraded to new phone and the program quit working. It unlocks, and starts to open and then goes blank. I am using the latest version I assume since there are no updates available in the Apple Store. The program runs ok on my iPad which is running the same version of the operating system (10.0.1) I used the Apple shutdown thing that is supposed to send you a report but I don't know if that really works.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @cmont75: I'm sorry for the trouble! It sounds like the app install may simply be damaged on your iPhone, since it works on the iPad (and it sounds like the phone too, previously). DO you have all of your 1Password data on the iPad (or another device)? If so, please delete 1Password from the iPhone and reinstall a fresh copy from the App Store. Then you can sync your data over. Let me know how it turns out! :)

  • cmont75
    cmont75
    Community Member

    Thanks, that fixed it. Should have been able to figure that out on my own!

  • AGAlumB
    AGAlumB
    1Password Alumni

    Well, I'm glad...but remember you never have to figure out these things on your own. When in doubt, we're here for you! ;)

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