New iPad Pro syncs OK with iCloud primary vault (859 items) but ...

junnny
junnny
Community Member
in iOS

New iPad Pro syncs OK with iCloud ... primary vault (859 items) , but ... LOGINS and CREDIT CARDS, etc don't show up on the iPad. Instead, I'm being presented with a "clean slate" ... given an option to add Logins, Credit Cares, and Identities. Like none of it ever happened. The "settings" page looks right. But, no 1P data shows up.

Under settings, I'm told each time I login to 1P on my iPad that everything is cool -- all 859 items are "synched." So, where are they on my iPad? My iPhone is OK. But, the new iPad, no.

Major ARRGH :-)

1Password Version: 6.3.2
Extension Version: huh?
OS Version: OS X 10.11.6
Sync Type: iCloud

Comments

  • Ben
    Ben

    Hi @junnny

    I have heard one other report like this, but we haven't gotten to the bottom of that one yet. To get a better idea of what might be happening here I'd like to ask you to create a Diagnostics Report from your iPad:

    Sending Diagnostics Reports (iOS)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

  • junnny
    junnny
    Community Member

    Here's the support ID for the diagnostics I sent to you:

    Re: [#NAR-53165-853] 1Password for iOS Diagnostic Report

    junnny

  • gladha
    gladha
    Community Member

    I have the same problem with both my Ipad and my Iphone. No problems on computers(Macbook Pro and IMac. Gwen Ladha

  • Ben
    Ben

    Thanks @junnny, we've received your report and will continue the conversation via email.

    @gladha Could you please send us a report following the instructions above? Please be sure to follow all of the instructions including posting your support ID here.

    Ben

  • gladha
    gladha
    Community Member

    I went in to see if I could find the diagnostics link. I noticed a tab saying categories at the bottom of the page and clicked on it. It was the tab for my vault info. I now have a fully functioning I-phone 1password. I also found the log in file on my I pad. Instead of a blank page i am now getting all my files. Thanks. Gwen

  • Ben
    Ben

    Thanks for the update Gwen. :) If there is anything else we can do, please don't hesitate to contact us.

    Ben

  • rokp1940
    rokp1940
    Community Member

    My I-Mac and I-phone works fine but the I-pad will not show the passwords. The I-pad does not sync

  • Ben
    Ben

    Hi @rokp1940,

    I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

This discussion has been closed.