Watchtower only updates if I go to preferences and update it manually.

bboak3
bboak3
Community Member
in Mac

I have to update it every day using preferences.

1Password Version: 6.3.2
Extension Version: 4.5.8
OS Version: 10.11.6
Sync Type: None used
Referrer: forum-search:watchtower not updating upon startup

Comments

  • ag_kevin
    ag_kevin

    Hi @bboak3 ,

    It should update once every 24 hours, if there are changes. To diagnose why it isn't doing this, I'd like you to hold off on manually updating for more than 24 hours. Then, I'd like to ask you to create a Diagnostics Report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) quickly.

    Once we see the report we should be able to see what is going on. Thanks for letting us know! Hopefully, we can find the solution quickly.

    Cheers,
    Kevin

  • bboak3
    bboak3
    Community Member

    support ID is [#PVX-23181-189]

  • Drew_AG
    Drew_AG
    1Password Alumni

    Thanks, @bboak3! We received your email, and I see that Andrew has been in touch with you about this. He'll reply to your latest email as soon as possible, and we'll keep the conversation going directly via email to avoid complicating things between here and there. Cheers! :)

    ref: PVX-23181-189

This discussion has been closed.