Dropbox on new iPhone does not recognize password
I set up my new iPhone SE by restoring a backup of my old iphone (now gone) from iTunes. Dropbox on the iPhone gives me two options: Sign In and Create Account. When I attempt to Sign In it does not recognize my password. I have read topics that sound similar, but the corrective steps don't seem to apply. Please let me know what to do. Everything worked seamlessly on my old iPhone....
1Password Version: can't find
Extension Version: ?
OS Version: ios 9.3.5
Sync Type: Dropbox
Referrer: forum-search:Dropbox on new iphone doesn't recognize password.
Comments
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Hi @stanh,
Thanks for taking the time to write in.
It sounds as though your difficulty is with Dropbox, not with 1Password, is that correct? If so I wish there were more we could do to help, but we don't actually own/operate Dropbox. They are a separate entity.
The one thing I could suggest is if you are having trouble logging in they have a support guide here:
Reset a Dropbox password - Dropbox Help - Dropbox
Beyond that you may have better success contacting Dropbox support directly:
I hope that helps. Should you have any other questions or concerns, please feel free to ask.
Ben
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Thank you!
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You're very welcome! If there is anything else we can help with please don't hesitate to reach out. :)
Ben
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