Re-installation problem

kricou

Hi,
I had to completely uninstall 1password because I had tons of error logs in the console.
When I want to reinstall a new version (6.3.3), everything goes fine, the installler tells me that installation was successfull, but nothing is installed, and the application is not in my Application folder.
Any help would be appreciated !
Thanks

---

1Password Version: 6.3.3
Extension Version: Not Provided
OS Version: OS X 10.11.6
Sync Type: Not Provided
Referrer: ug:mac/, kb:undefined, ug:mac/, kb:undefined, kb-search:Install

Pilar

Hi @kricou

That sounds like a very weird problem you've bumped into! If you type 1Password in spotlight search, do you get any results at all? Can you please try downloading and installing it again and see if that helps? If you do this and you're still seeing this problem, we'll need to take a closer look at what's going on in your computer with a Diagnostics Report:

I'd like to ask you to create a Diagnostics Report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

kricou

Thanks for your reply. Since my last post, I found a solution : I installed an earlier version (1Password 4), and after running 6.3.3 installer, everything is OK (almost in fact..., the application is 6.3.3 according to MacOS Info, but it's still labelled 1Password 4...!)

Pilar

Hi @kricou

Well, I'm glad to hear that you found a solution for this! It still sounds like there's some mysterious behaviour going on with 1Password for you! If you find more whacky behaviour or bump into any more trouble with 1Password, please let us so we can get to the bottom of this :chuffed: