I can't restore my pro features. I know I've bought the upgrade in the past.

paulbockewitz
paulbockewitz
Community Member
in iOS

I can't restore my pro features. I know I've bought the upgrade in the past.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:can't restore pro

Comments

  • danco
    danco
    Volunteer Moderator

    Are you sure you are using the same Apple ID?

  • Ben
    Ben

    Hi @paulbockewitz

    Thanks for taking the time to write in.

    As danco alluded in order to restore the Pro features you must've been logged into the Apple ID that purchased them when you install 1Password. Otherwise they cannot be restored. A different Apple ID on a Family Sharing account will not work, it has to be the original Apple ID that made the purchase.

    Thanks!

    Ben

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