Getting a No response code from server when trying to add my account to 1password for Mac
Hello, I just registered for a 1Password account, now I'm trying to add it to 1Password for Mac. I scan the QR code shown on the website and enter my master password but get an error message that says “No response code from server”, “No response code was received from the server. Please try again”.
I found a similar thread here, but there's no solution on that thread: https://discussions.agilebits.com/discussion/63104/not-able-to-sign-in-no-response-code-from-server
I'm pretty sure I'm entering my master password correctly. 1Password for Mac is up to date as well.
Thank you for your help.
1Password Version: 6.3.3
Extension Version: Not Provided
OS Version: 10.11.6
Sync Type: Not Provided
Referrer: kb:undefined, kb-search:no response code from server
Comments
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I discovered something. Every time I go to https://my.1password.com/ I get a captcha page first, like this one:
I noticed that this page is a served by CloudFlare, possibly because my ISP is a total piece of crap and many scams/worms/viruses are going out through this ip address space.
I have a VPN service that I rarely use, so I activated it to it to check if this would solve the problem and yes, it did – I was able to add my 1Password account in 1Password for Mac.
However I cannot be using my VPN all the time. I disconnected from the VPN, then added an item to my Personal vault in 1Password for Mac, and a different item to the same Personal vault through the https://my.1password.com/ website. It's been a few hours and I still don't see these items being synced in any direction. As I said, my VPN is off so it must be that CloudFlare is dropping the connection again.
I understand wanting to use this kind of spam protection for your website, but is it really necessary if it is the 1Password for Mac application that is trying to connect to your servers? Unlike the website, there's no a “I'm not a robot” verification available when using the desktop application.
What could be done? It would really suck if I can't use a 1Password account solely because I'm using a certain ISP.
Thank you.
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Hi @jgajon ,
I did have a response here that mentioned we do not have a captcha at all, but I was mistaken so I edited this response.
Part of CloudFlare's security settings may have triggered the captcha.
More information is here: https://support.cloudflare.com/hc/en-us/articles/203366080-Why-do-I-see-a-captcha-or-challenge-page-Attention-Required-trying-to-visit-a-site-protected-by-CloudFlare-as-a-site-visitor-
Can you try entering the captcha, and seeing if that works? If it does, then try opening the 1Password application again and see if it will sync again. If not, please let us know what happens when you enter the captcha, and when you try the application again.
Regards,
Kevin0 -
Hello @ag_kevin thank you for replying.
Sorry for the late reply, I had to wait to come back home to try again. Every time I go to my.1password.com I get the captcha page, and after solving the captcha I can continue using the website without any problems. However the 1Password application (on my Mac) is not syncing at all, even after solving the captcha at the website. I tried quitting and reopening the application without success.
I also have 1Password on my iPhone, and it is not syncing either (same wifi).
I don't have this problem at the office, where I have a different internet service provider and I don't see any captcha when going to my.1password.com.
Thank you for your help.
Jorge
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Hi @jgajon,
I'm sorry it took us a bit longer than usual to get back to you about this! Thanks for the additional information, and I'm sorry this is still a problem for you in the Mac app even after entering the captcha in your browser.
To help us figure out what's causing that, I'd like to ask you to create a Diagnostics Report from the Mac which is having the problem: https://support.1password.com/diagnostics/?mac
Attach the Diagnostics Report to an email message addressed to: support+forum@agilebits.com
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum username so that we can "connect the dots" when we see your report in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and make sure you receive a reply as quickly as possible. Once we see the report we should be able to better assist you. Thanks in advance! :)
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