After upgrading to Sierra, my 1Password does not open anymore. Please advise!

ramenbox
ramenbox
Community Member
edited September 2016 in Mac

Dear team,

After upgrading to Sierra with my mac. Whenever I try to open 1password, the below pops up. Please advise! All my passwords are saved with you, very worried.

Thank you!

Here is the "report" to Apple:

Process: 1Password [2000]
Path: /Applications/1Password.app/Contents/MacOS/1Password
Identifier: com.agilebits.onepassword-osx
Version: 4.1 (410009)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password [2000]
User ID: 501

Date/Time: 2016-09-27 20:41:38.973 +0800
OS Version: Mac OS X 10.12 (16A323)
Report Version: 12

Time Awake Since Boot: 510 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x7] Malformed Mach-O

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @loader_path/../Frameworks/HockeySDK.framework/Versions/A/HockeySDK
Referenced from: /Applications/1Password.app/Contents/MacOS/1Password
Reason: no suitable image found. Did find:
/Applications/1Password.app/Contents/MacOS/../Frameworks/HockeySDK.framework/Versions/A/HockeySDK: malformed mach-o image: dylib load command #21 string extends beyond end of load command
/Applications/1Password.app/Contents/MacOS/../Frameworks/HockeySDK.framework/Versions/A/HockeySDK: malformed mach-o image: dylib load command #21 string extends beyond end of load command

Binary Images:
0x1068db000 - 0x106b16fff +com.agilebits.onepassword-osx (4.1 - 410009) <764B2C88-EDA4-3EC5-8B92-DEF5FE63C404> /Applications/1Password.app/Contents/MacOS/1Password
0x115a28000 - 0x115a651c7 dyld (421.1) /usr/lib/dyld
0x7fffca5c2000 - 0x7fffca5c2fff com.apple.Carbon (154 - 157) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fffcaa73000 - 0x7fffcaa73fff com.apple.Cocoa (6.11 - 22) <5EEB0A26-F1C2-3D57-8441-52C0B80C2A6A> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fffccfad000 - 0x7fffcd042fff com.apple.framework.IOKit (2.0.2 - 1324.1.7) <10BDCD1E-0463-3C53-BF11-C9A0919C1588> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fffcd4b5000 - 0x7fffcdf5bff7 com.apple.JavaScriptCore (12602 - 12602.1.50.0.5) /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fffd0b82000 - 0x7fffd0b82fff com.apple.quartzframework (1.5 - 21) <09455972-8A33-3D61-B193-BA7E7CF984CA> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x7fffd0b83000 - 0x7fffd0d7dff7 com.apple.QuartzCore (1.11 - 449.39) /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fffd0d7e000 - 0x7fffd0dd3ff7 com.apple.QuickLookFramework (5.0 - 720) /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x7fffd12e3000 - 0x7fffd15fefff com.apple.security (7.0 - 57740.1.18) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fffd169f000 - 0x7fffd16a2ff3 com.apple.xpc.ServiceManagement (1.0 - 1) <6A9EA339-BB6A-3DD9-BF08-00B8C0262839> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x7fffd1a27000 - 0x7fffd1a98ff7 com.apple.SystemConfiguration (1.14 - 1.14) /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x7fffd31e0000 - 0x7fffd3547ffb com.apple.WebKit (12602 - 12602.1.50.0.10) /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x7fffdee2e000 - 0x7fffdef12ff3 libcrypto.0.9.8.dylib (64) <4CB423CE-0B86-334A-9335-FEE75198024F> /usr/lib/libcrypto.0.9.8.dylib
0x7fffdfcd0000 - 0x7fffdfe11ffb libsqlite3.dylib (252) /usr/lib/libsqlite3.dylib
0x7fffe002d000 - 0x7fffe003eff3 libz.1.dylib (67) <46E3FFA2-4328-327A-8D34-A03E20BFFB8E> /usr/lib/libz.1.dylib

1Password Version: Modified in December 2013
Extension Version: Not Provided
OS Version: OS X Sierra
Sync Type: Not Provided
Referrer: forum-search:sierra

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @ramenbox,

    I'm sorry you're unable to launch the 1Password app after upgrading to Sierra! But don't worry, we'll help you get things working again.

    According to the log/report you included, it looks like you're using 1Password version 4.1, which is a few years old at this point, so that might be the problem. The latest is currently version 6.3.3, which fully supports Sierra. 1Password 6 is a free upgrade from 1Password 4, so you just need to install the latest update. It looks like you're using the Mac App Store version of 1Password, so just open the Mac App Store, make sure you're signed in with the same Apple ID you originally used to purchase 1Password for Mac, and go to the Updates section. Look for an update for 1Password there, and install it.

    Does that help? Please let us know how it goes, and if it's still a problem, we'll continue from there. Thanks!

  • ramenbox
    ramenbox
    Community Member

    Hi Drew,

    Thanks for the prompt reply. Appreciate it.

    I have tried that but I unfortunately cannot recall which account I bought it with (I have several... mistake #1) so it doesn't seem like this method would work.

    I am considering buying the membership, but before I do that, would my existing data be erased? Is it a seamless sync?

    Thanks!

  • Drew_AG
    Drew_AG
    1Password Alumni

    You're very welcome, @ramenbox!

    I have tried that but I unfortunately cannot recall which account I bought it with (I have several... mistake #1) so it doesn't seem like this method would work.

    If you're not able to install the update through the Mac App Store, you can switch to the AgileBits Store version and use that instead. It's easy to switch, and we explain how to do it here: How to switch to the version of 1Password from the AgileBits website (You'll need to skip Step 1 of course, but that shouldn't be a problem - just continue with Step 2.)

    The first time you open the AgileBits Store version, it should find your existing data from the Mac App Store version and give you the option to use that.

    Normally, the AgileBits Store version will detect that you have the Mac App Store version and automatically activate itself. But if for some reason it doesn't detect the old Mac App Store version (i.e. the AgileBits Store version stays in trial mode and asks for a license file), let us know, as we'll need to create a license for you.

    Alternately, if you decide to sign up for a 1Password account, you won't need to worry about that because signing into you account from the 1Password for Mac app will also activate it. And that makes a nice segue to your next question. ;)

    I am considering buying the membership, but before I do that, would my existing data be erased? Is it a seamless sync?

    Don't worry, you're data won't be erased! After signing up, you'll need to sign into your account in the 1Password app, then move your data from the old vault(s) to your new account vault(s). That's also very easy, and you can find the exact steps here: Move your existing 1Password data to a 1Password account

    Once you've moved your data to your new 1Password account, it will seamlessly sync to your devices through our server. All you need to do is sign into your account from the 1Password app on each device.

    I hope that helps, but please let us know if you have more questions about any of that! :)

This discussion has been closed.