Can I get a copy of my 1 password account?

hawaiizone1
hawaiizone1
Community Member
in iOS

I failed to sync my iPhone and now I need to clean up all my info because of a failure in the Apple programs. I tried to add my account to my iPad but unfortunately I am now being told that my prime password is not correct. My only answer given by the Apple support is to clear out the data base in my phone and reset it to its original base with the updates.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:I setup my 1Password account on my old iPhone 5 but unfortunately didnt keep it synced.

Comments

  • Ben
    Ben

    Hi @hawaiizone1,

    Thanks for taking the time to write in. I'm sorry to hear about the trouble.

    The only way to access your 1Password account is by using the correct Master Password as well as the Account Key. The reason for this is because your data is encrypted using those items. The only way to decrypt it is with them, and only you have them.

    Do you have your Master Password and your Account Key? Your Emergency Kit, which you should have printed during the setup process, will have these items. If so you should be able to login to your account through the website:
    https://signin.1password.com/signin

    Or though another copy of the app:
    https://support.1password.com/1password-setup-mac/
    https://support.1password.com/1password-setup-ios/

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

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