Add to Apple Watch

AGAlumB
AGAlumB
1Password Alumni
in Apple Watch
This discussion was created from comments split from: I can only add items from my primary vault to my apple watch. Is this intentional?.

Comments

  • jeremy1
    jeremy1
    Community Member

    I'm having the same problem. I bought a license (not a subscription) for 1Password, and I bought the Pro version for iOS, but only on Login items do I see the option to add to Apple Watch, and that option actually doesn't seem to work. Is there an update coming?

  • jeremy1
    jeremy1
    Community Member

    Even data in my primary value that I've selected to add to Apple Watch is never actually synced to the Apple Watch.

  • AGAlumB
    AGAlumB
    1Password Alumni

    @jeremy1: I hope you don't mind, but I've split the comments you left in separate threads off into its own discussion so we can focus on your issue without confusing anyone else.

    I'm sorry that you're having trouble with this. While it sounds like you've already edited some items to Add to Apple Watch, have you turned the feature on in 1Password Settings > Apple Watch > Enable Apple Watch? Also make sure that you're adding items from your Primary vault. Any other vaults are not supported currently. And keep in mind that Add to Apple Watch is only available for specific item types in a Primary vault. I hope this helps. Let me know if you have any other questions! :)

    If you're still having trouble, please do the following:

    1. Connect both the Apple Watch and iPhone to power
    2. Open the Watch app on your iPhone, scroll down to 1Password, and set Show on Apple Watch to the off position
    3. Open 1Password on your iPhone and go to Settings > Apple Watch and set Enable Apple Watch to the off position
    4. Wait for it to stop saying "Uninstalling..." (this may never happen, but give it 5 minutes and then move on)
    5. View the apps on your actual Watch and if it is gone (in some cases, even those that completed "Uninstalling..." still show up)
    6. If it's still shown there, hold your finger on it and then tap the (x) (this may not work either)
    7. Regardless, hold the pill-shaped Side Button on the Watch and Power Off (you'll need to disconnect the power temporarily to do this)
    8. Then hold the Lock Button on your iPhone and Slide to Power Off (you'll need to disconnect the Watch from power temporarily)
    9. Power on both the Apple Watch and iPhone
    10. Verify that 1Password is not shown on the Apple Watch and that this is reflected in the Watch app on the iPhone as well (if not, go back to the beginning)
    11. In 1Password on the iPhone, set Enable Apple Watch to on
    12. In Watch on the iPhone, go to 1Password and set Show on Apple Watch to on
    13. Wait for the app to finish Installing...

    This process has worked for myself and others who've encountered issues with various Watch apps. I hope this helps. Please let me know how it turns out! :)

This discussion has been closed.